Ritz-Carlton Investing Company was founded in the USA by Albert Keller. The first Ritz-Carlton Hotel in the USA opened in New York in 1911. The hotel was a place preferred by the world's richest and most famous. The Ritz-Carlton was much more than a luxury hotel in the USA. It changed the meaning of the hotel with the facilities it offered and the ambiance it created. The possibilities created by The Ritz-Carlton were revolutionary. In the hotel, every detail, from the type of fabric used to the flowers in the common area, was meticulously prepared for a luxurious and elegant life. Also, it had a gourmet kitchen prepared with the cooking methods of Auguste Escoffier, known as the king of cooks. From the past to the present, The Ritz-Carlton has always focused on the customer's special wishes and needs.
The Ritz-Carlton first expanded its understanding of peerless and beyond luxury service in the United States. By 1992, it had 23 valuable and extraordinary hotels. In 1998, the success of The Ritz-Carlton caught the attention of the hospitality industry. In 1998, the brand was bought by Marriott International. Today, The Ritz-Carlton is a sub-brand of Marriott International. Marriott International is the brand with the most attractive and broadest brand portfolio in the hospitality industry. Marriott International is known as an innovative leader in luxury hospitality, allowing its guests to choose the brand that best suits their needs. The Ritz-Carlton is one of the luxury brands of Marriott International.
Exclusive Service Standards of Ritz-Carlton
The Ritz-Carlton has become the world's leading brand in luxury accommodation by strictly adhering to the gold standards it set. The unique culture of The Ritz-Carlton is based on the slogan: "We are Ladies and Gentlemen serving Ladies and Gentlemen". The Ritz-Carlton has an innovative approach to accommodation with world principles. As an example, each employee is allowed to spend up to $2,000 to please any guest.
According to Simon Cooper, who has managed Ritz-Carlton for the past eight years, there are certain criteria that make The Ritz-Carlton so successful. Cooper explains that The Ritz-Carlton focuses on three bases. The first is location. It is very important to provide a luxurious and elegant life in the best location. The second is to know the wishes of the guests. It is very valuable to know down to the smallest detail what your guests will want today and tomorrow. For example, a guest walking down the lobby and seeing the daisies expresses how beautiful the daisies are. Realizing this and leaving daisies in that guest's room is the smallest example of privileged service. Thirdly, The Ritz-Carlton provides comprehensive and instructive training to its employees. The main providers of a privileged and magnificent service are undoubtedly the employees and their commitment to the institution. The Ritz-Carlton considers that 92% of its employees are fully committed to the organization. That's why they've won numerous service awards and their customer service and loyalty have always been recognized as best-in-class.
Finally, the most outstanding feature of The Ritz-Carlton is that it meets the unspoken wishes and needs of its guests. Thus, it always keeps the experiences of its guests alive and ensures that they are never forgotten. The Ritz-Carlton provides its guests with the most exclusive experience.
Regions Served by the Ritz-Carlton
The Ritz-Carlton has pioneering service in luxury accommodations. The Ritz-Carlton has the most exclusive accommodation areas in different parts of the world. Every Ritz Carlton is located in the most beautiful and privileged locations. It has different themes according to the travel purposes and wishes of its guests. For example, it offers its guests an unforgettable experience with its romance, family-friendly, spa&wellenes, suites and villa, and mountain resort options. The Ritz-Carlton owns 100 hotels and 50 residential properties in more than 30 countries and regions. It has a wide range of services from the Middle East to the Caribbean Islands. It allows its guests to experience uniquely admirable moments in every location it is in.
Variety of Services Offered by the Ritz-Carlton
The Ritz Carlton provides the best services in the most beautiful regions of the world, suitable for everyone's destinations, preferences, and desires. The first among these is the hotel&resort service. The hotel provides the highest quality service to its guests in the most beautiful locations in the world. The Ritz-Carlton Yacht Collection, which was put into service for the first time in 2022, offers an unprecedented yachting holiday. The Ritz-Carlton is prepared to provide its guests with the highest segment opportunities at sea as well as on land. The Ritz-Carlton also organizes weddings and after parties. There is also a meeting service that offers services based on the wishes and needs of the people. Finally, there is the residence service that promises luxurious and elegant homes.
Global Leader in Luxury Accommodation
The Ritz Carlton Hotel Company operates five-star luxury hotels and resorts around the world. Thanks to the privileged and unique services it provides to its guests, it was deemed worthy of all the major awards that can be given by the leading consumer organizations in the accommodation industry. The Ritz-Carlton is the first and only hotel company to be awarded the Malcolm Baldrige National Quality Award twice by the U.S Department of Commerce. In addition, it has repeatedly received the best hotel award in different parts of the world.